NAIROBI, Kenya, July 14 – Data Commissioner Immaculate Kassait, SC, MBS, officiated the launch of the Office of the Data Protection Commissioner’s (ODPC) ISO 9001:2015 Quality Management System (QMS), reinforcing the ODPC commitment to efficient operations and quality service delivery to the public.
This initiative significantly strengthens the ODPC’s institutional capacity by establishing internationally recognized quality management practices that will enhance operational consistency, improve accountability, and support the effective delivery of its mandate to safeguard personal data and uphold the right to privacy in Kenya.
In her remarks, the Data Commissioner emphasized the importance of strengthening internal systems and streamlining processes: “We must ensure that every function—from the registration of data controllers and processors to complaint resolution, audits, enforcement, and awareness creation—operates with clarity, consistency, and measurable quality.”
This launch ushers in a new chapter for the Office. It aligns seamlessly with the mission to protect personal data through compliance, enforcement, public awareness, and institutional capacity development.
Through the implementation of the QMS, the ODPC will:
- Strengthen leadership commitment and accountability across all services.
- Improve efficiency in service delivery and reduce turnaround times.
- Enhance stakeholder satisfaction through transparent, consistent, and responsive service delivery.
- Foster a culture of continuous improvement, innovation, and organizational learning.
The Data Commissioner affirmed the ODPC commitment to excellence in service delivery. “As data becomes the currency of modern economies, the ODPC is committed to serving as a model of regulatory excellence—not only in Africa but globally. Implementing ISO 9001:2015 strengthens its capacity to meet this responsibility with confidence, consistency, and integrity.”
The project was supported by World Bank through the Kenya Digital Economy Acceleration Project (KDEAP), implemented by the ICT Authority.
