Safaricom
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We will answer calls promptly and try to resolve inquires immediately. When your inquiry needs special attention, we will endeavor not to transfer your call more than once. When we are unable to answer your inquiry immediately, we will advise you when you can expect a comprehensive reply.
General inquiries
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Quick contacts
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Visit our office
The Office of Data Protection Commissioner is located at 12th floor, Britam Tower, Hospital Road, Upperhill.
For general inquiries, we will acknowledge or resolve your inquiry within 3 working days. We will reply to your correspondences within 10 working days. If we are unable to respond within 10 working days, we will inform you on the 11th day on the progress and when you can expect a comprehensive reply.